PRIVACY POLICY

This site is maintained and operated by To Go Idiomas SS Ltda.

We collect and use some personal data that belongs to those who use our site. In doing so, we act as controller of this data and are subject to the provisions of Federal Law No. 13.709/2018 (General Law for the Protection of Personal Data – LGPD).

We take care of the protection of your personal data and therefore provide this privacy policy, which contains important information about:

– Who should use our website
– What data we collect and what we do with it;
– Your rights in relation to your personal data; and
– How to contact us.

  1. Who should use our website

Our site should only be used by people over eighteen years of age. Therefore, children and adolescents should not use it.

  1. Data we collect and reasons for collection


Our website collects and uses some personal data of our users in accordance with the provisions of this section.

  1. Personal data expressly provided by the user


We collect the following personal data that our users expressly provide to us when using our website:

Full name, email address, phone number, contact message, date of birth, ID.

The collection of this data occurs at the following times:

when the user uses the contact form; when the user registers on the site; when user makes a purchase.

The data provided by our users is collected for the following purposes:

In order for the user to receive information from our services, in order to be able to contact our CUSTOMER SERVICE; so that we can offer our services and so that we can send offers to our users.

  1. Sensitive data

No sensitive data will be collected from our users, as understood as those defined in arts. 11 et following of the Personal Data Protection Act. Thus, there will be no collection of data on racial or ethnic origin, religious conviction, political opinion, membership of a trade union or organization of a religious, philosophical or political character, given regarding health or sexual life, genetic or biometric data, when linked to a natural person.

  1. Cookies

Cookies are small text files automatically downloaded to your device when you access and browse a website. They basically serve to identify devices, activities, and user preferences.

Cookies do not allow any file or information to be extracted from the user’s hard drive, and it is not possible, through them, to have access to personal information that has not broken the user or the way he uses the resources of the website.

  1. Cookies do site

Website cookies are those sent to the computer or device of the user and administrator exclusively through the website.

The information collected through these cookies is used to improve and personalize the user experience, and  some cookies may, for example, be used to remember the user’s preferences and choices, as well as to offer personalized content.

  1. Third-party cookies


Some of our partners may set cookies on the devices of users who access our website.

These cookies, in general, aim to enable our partners to offer their content and services to the user who accesses our website in a personalized way, by obtaining browsing data extracted from their interaction with the website.

The user can obtain more information about the third party cookies and how the data obtained from it are processed, in addition to having access to the description of the cookies used and their characteristics, accessing the following link:

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

The entities responsible for collecting cookies may assign the information obtained to third parties.

  1. Cookie management

The user may owe the registration of cookies by the website, simply by turning off this option in their own browser. More information on how to do this in some of the major browsers used today can be accessed from the following links:

Internet Explorer:
 https://support.microsoft.com/pt-br/help/17442/windows-internet-explorer-delete-manage-cookies

Safari:
 https://support.apple.com/pt-br/guide/safari/sfri11471/mac

Google Chrome: https://support.google.com/chrome/answer/95647?hl=pt-BR&hlrm=pt

Mozila Firefox:
https://support.mozilla.org/pt-BR/kb/ative-e-desative-os-cookies-que-os-sites-usam

Opera:
 https://www.opera.com/help/tutorials/security/privacy/

Disabling cookies, however, may affect the availability of some tools and features of the site, compromising its correct and expected functioning. Another possible consequence is removal of user preferences that may have been saved, impairing their experience.

  1. Data collection not expressly provided for

If any, other types of data not expressly provided for in this Privacy Policy may be collected, provided that it is provided with the user’s consent, or that the collection is permitted on the basis of another legal basis provided by law.

In any case, the data collection and processing activities arising from it will be informed to users of the site.

  1. Sharing personal data with third parties

We do not share your personal data with third parties. Nevertheless, we may do so to comply with some legal or regulatory determination, or to comply with any order issued by public authority.

  1. How long will your personal data be stored

The personal data collected by the site is stored and used for a period of time that corresponds to what is necessary to achieve the purposes specified in this document and that considers the rights of its owners, the rights of the site controller and the applicable legal or regulatory provisions.

Once the storage periods of the personal data have expired, they are removed from our databases or anonymized, except in cases where there is the possibility or need for storage due to legal or regulatory provision.

  1. Legal bases for the processing of personal data


Each personal data processing operation must have a legal basis, that is, a legal basis, which is nothing more than a justification that authorizes it, provided for in the General Law for the Protection of Personal Data.

All our activities of processing personal data have a legal basis that substantiates them, among those permitted by law. More information about the legal bases we use for specific personal data processing operations can be obtained from our contact channels, informed at the end of this Policy.

  1. User rights

The user of the site has the following rights, conferred by the Personal Data Protection Act:

– confirmation of the existence of treatment;
– access to data;
– correction of incomplete, inaccurate or outdated data;
– anonymization, blocking or deletion of unnecessary, excessive or processed data in non-compliance with the provisions of the law;
– portability of the data to another service provider or product, upon express request, in accordance with the regulations of the national authority, in compliance with trade and industrial secrets;
– deletion of personal data processed with the consent of the holder, except in the cases provided for by law;
– information of public and private entities with which the controller made shared use of data;
– information on the possibility of not providing consent and on the consequences of the negative;
– withdrawal of consent.

It is important to note that, under the LGPD, there is no right to delete data processed on a legal basis other than consent, unless the data are unnecessary, excessive or processed in non-compliance with the provisions of the law.

  1. How the holder may exercise his or her rights

To ensure that the user who intends to exercise his rights is, in fact, the holder of the personal data subject to the request, we may request documents or other information that may assist in their correct identification, in order to safeguard our rights and the rights of third parties. This will only be done, however, if absolutely necessary, and the applicant will receive all related information.

  1. Security measures in the processing of personal data


We employ technical and organizational measures to protect personal data from unauthorized access and from situations of destruction, loss, loss or alteration of such data.

The measures we use take into account the nature of the data, the context and purpose of the processing, the risks that a possible violation would generate for the rights and freedoms of the user, and the standards currently employed in the market by companies similar to ours.

Among the security measures adopted by us, we highlight the following:

– The data of our users is stored in a secure environment;
– We limit access to our users’ data, so that unauthorized third parties cannot access it;
– We use SSL (Secure Socket Layer) certificate, so that the transmission of data between users’ devices and our servers happens in an encrypted way;
– We keep records of all those who have somehow contacted our data.

Even if you take everything in your power to avoid security incidents, it is possible that there may be a problem motivated exclusively by a third party – such as in case of hacker attacks or crackers or, in case of the user’s sole fault, which occurs, for example, when he himself transfers his data to a third party. Thus, although we are generally responsible for the personal data we process, we are responsible in the event of an exceptional situation such as these, over which we have no control whatsowe dwell.

In any event, in the event of any type of security incident that could create significant risk or damage to any of our users, we will notify those affected and the National Data Protection Authority about the event in accordance with the general data protection law.

  1. Complaint to a supervisory authority

Without prejudice to any other administrative or judicial appeal, holders of personal data who feel, in any way, harmed, may lodge a complaint with the National Data Protection Authority.

  1. Changes in this policy


This version of this Privacy Policy was last updated on: 14/07/2022.

We reserve the right to modify, at any time, these rules, especially to adapt them to any changes made on our site, either by providing new features, or by the deletion or modification of existing ones.

Whenever there is a modification, our users will be notified of the change.


10 . How to contact us

To clarify any questions about this Privacy Policy or the personal data we process, please contact our Personal Data Protection Officer through any of the channels mentioned below:

E-mail: [email protected]

Phone: +55 11 5052-4802

Postal address: Alameda Jauaperi, 1020 sala 01, Moema, São Paulo, SP ZIP Code: 04523-014